Privacy Policy

At CakeRuns, we are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or when you participate in activities on the platform.

• Personal Details: Name, email address, phone number, and delivery addresses.
• Order Information: Details about the cakes you request, event dates, and specific instructions or dietary requirements.
• Payment Data: We use secure third-party payment processors (like Paystack). We do not directly store your credit card numbers or bank account details on our servers.

2. How We Use Your Information

• To facilitate transactions: We use your information to process quote requests, manage escrow payments, and coordinate deliveries between you and our Bakers.
• To communicate with you: Sending order updates, delivery PINs, security alerts, and support messages.
• To protect our platform: Monitoring for fraudulent activity and ensuring compliance with our Terms of Service.

3. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, or to fulfill business obligations.

• With Bakers: When you accept a quote, we share your name, delivery address, and contact number with the specific Baker fulfilling your order to ensure successful delivery.
• With Service Providers: We share necessary transaction data with our payment gateway (Paystack) to process your escrow deposits securely.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

5. Your Privacy Rights

You have the right to review, change, or terminate your account at any time. You can update your personal details (like your name, phone number, and delivery addresses) directly from your Account Settings. If you wish to permanently delete your account and associated data, you may do so from the dashboard or by contacting support.